Refund & Cancellation Policy
This policy explains how payments, cancellations and refunds work for purchases made in the Ritham app.
1. What you are buying
Ritham sells digital products and services that are generated and delivered instantly:
- AI chat question packs — a number of questions to the AI astrologer.
- Voice-call packs and live sessions — minutes of AI voice consultation.
- Personalised reports — one-time detailed readings (Life, Career, Love, Health, Education, Past Life, Vaastu, Matchmaking, Palm and more).
- Puja booking — an offering (such as a Pitra Dosha Puja) performed on your behalf.
All prices are shown in Indian Rupees (₹) and displayed clearly in the app before you confirm payment. Payments are processed securely by Razorpay; we never store your card or bank details.
2. Cancellation
All purchases are one-time. There are no subscriptions or recurring charges, so there is nothing to cancel or auto-renew. A purchase can be cancelled before payment is completed simply by not confirming it. Once a digital reading, report, chat pack, call pack or session has been delivered or consumed, it cannot be cancelled.
3. Refunds
Because readings, reports, chat answers and call minutes are generated and delivered digitally the moment you purchase them, they are generally non-refundable. However, we will gladly issue a refund in the following cases:
- You were charged but the entitlement (questions, minutes, session or report) was not delivered to your account.
- You were charged more than once for the same purchase (duplicate transaction).
- A clear technical error on our side prevented the product from being generated.
Refunds are not offered simply because you disagree with the content of a reading — astrological readings are offered for guidance and reflection (see our Disclaimer).
4. Puja bookings
A puja booking may be cancelled for a full refund any time before the puja has been performed. Once the puja has been performed on your behalf, the booking is non-refundable, as the service has been rendered.
5. How to request a refund
Email us at rithamastro@gmail.com with the email address on your account, the approximate date and amount of the payment, and a short description of the issue. We aim to respond within 48 hours. Approved refunds are returned to your original payment method via Razorpay, typically within 5–7 business days (the exact time depends on your bank or card issuer).
6. Contact
For any billing or refund question, contact The Ritham Team at rithamastro@gmail.com.